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Customer SupportFull timeRemote

Customer Support Agent

Multiple cities, NigeriaCustomer SupportPosted 1 May 2026
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Our customer support team is the BiteExpress voice every time something goes sideways. This is a role for someone who genuinely likes solving problems for people and can stay warm and decisive under pressure.

What you'll do

  • Handle inbound customer issues across in-app chat, email and phone.
  • Resolve order issues — refunds, rider escalations, vendor mistakes — fast and fairly.
  • Document patterns so we can fix the root causes, not just the symptoms.
  • Work shift rotations covering BiteExpress operating hours.

What we're looking for

  • 1+ years in customer support or a customer-facing role.
  • Fluent written English and one major Nigerian language.
  • Calm, empathetic, decisive when issues escalate.
  • Comfortable working remotely with strong self-management.

What you'll get

  • Competitive base + shift differentials.
  • Fully remote — work from anywhere in Nigeria.
  • Health insurance for full-time staff.
  • Real career progression into team lead and ops roles.
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Apply for Customer Support Agent

Send us your details and CV — our team reads every application and replies within 2 weeks either way.