Refunds and returns policy on BiteExpress

Step 1: Review the Refunds and Returns Policy
– Familiarize yourself with BiteExpress’s refunds and returns policy. You can find this information on the BiteExpress website or within the app’s menu.

Step 2: Determine Eligibility for Refunds or Returns
– Check if your specific situation qualifies for a refund or return based on the policy guidelines. BiteExpress typically offers refunds or returns in specific circumstances, such as damaged or incorrect items received.

Step 3: Document the Issue
– If you believe you are eligible for a refund or return, document the issue. Take clear photos or videos of the item(s) in question to support your claim. Make sure to capture any damages or discrepancies.

Step 4: Contact Customer Support
– Reach out to BiteExpress customer support to initiate the refund or return process. Follow the steps outlined in the previous guide on how to contact customer support.

Step 5: Provide Relevant Information
– When contacting customer support, provide them with the necessary details. This may include your order number, item description, and supporting evidence such as photos or videos. Explain the reason for the refund or return request clearly and concisely.

Step 6: Follow Instructions from Customer Support
– Customer support will guide you through the refund or return process. They may require additional information or evidence to process your request. Follow their instructions closely and provide any requested information promptly.

Step 7: Await Approval and Instructions
– After submitting your refund or return request, await the response from BiteExpress’s customer support team. We will review your case and provide instructions on how to proceed, including whether to return the item(s) or how the refund will be processed.

Step 8: Receive Refund or Replacement
– Once your refund or return is approved and processed, you will receive the agreed-upon amount in your BiteExpress Wallet.

Step 9: Follow Up, if Needed
– If you have any further questions or concerns regarding the refund or return process, don’t hesitate to follow up with BiteExpress customer support. Use the same contact method as before and reference your previous interaction if necessary.