Returns and Refunds Policy

1. Returns Eligibility:
– To be eligible for a return, the item must be unused and in the same condition as when received. It must also be in its original packaging.

2. Initiate Return:
– If you wish to initiate a return, please contact our customer support within 30 days from the date of delivery.
– Provide the order details and reason for the return to facilitate the process.

3. Return Authorization:
– Our customer support team will review your request and determine if the item is eligible for a return.
– If approved, you will receive a Return Authorization number and further instructions on how to proceed.

4. Return Shipping:
– Customers are responsible for shipping the item back to our designated return address.
– We recommend using a trackable shipping method to ensure the safe return of the item.

5. Refund Process:
– Once the returned item is received and inspected, we will notify you of the status of your refund.
– If the return is approved, a refund will be processed to the original payment method within 3 days of receiving the returned item.

6. Damaged or Defective Items:
– If you receive a damaged or defective item, please contact our customer support immediately.
– We may request photo evidence of the damaged item to expedite the resolution process.

Please note that the terms of our Returns and Refunds Policy are subject to change and may vary based on the specific products or promotions. We recommend reviewing the policy on our website for the most up-to-date information.

If you have any questions or concerns regarding our Returns and Refunds Policy, feel free to reach out to our customer support team. We are committed to ensuring your satisfaction with your BiteExpress shopping experience.