Last updated: 2023-03-01
BITEEXPRESS RETURN/REFUND POLICY
Payment Method: BiteExpress does not accept Cash on Delivery (COD) as a payment method. We only accept online payments through our secure payment gateway.
Refunds for Damaged Items: a. BiteExpress takes utmost care to ensure that orders are delivered in a safe and secure manner. However, if an ordered item is damaged during delivery due to an accident or unforeseen circumstance, BiteExpress will issue a refund to the customer. b. To be eligible for a refund, customers must provide photographic evidence of the damaged item within 24 hours of delivery. The evidence should clearly show the extent of the damage.
Reissuing of Orders: a. BiteExpress strives to reissue a new order to the customer in the event of a damaged item, ensuring a seamless experience. However, if BiteExpress is unable to reissue the order within a reasonable timeframe, a refund will be issued. b. The timeframe for reissuing an order will be communicated to the customer on a case-by-case basis, considering the availability of the item and any other relevant factors.
Non-Refundable Items: a. Apart from the circumstance mentioned above, BiteExpress does not offer refunds or returns on any other grounds, including but not limited to customer preference, change of mind, or dissatisfaction with the item. b. Customers are encouraged to review their orders carefully before placing them to ensure accuracy and satisfaction.
Customer Support: a. If customers have any queries or concerns regarding their orders, refunds, or returns, they can reach out to our customer support team through the provided contact channels. b. Our customer support team will promptly address and assist customers with any eligible refund cases and provide necessary guidance.
